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Celerina/Schlarigna

Europe

Switzerland

Hotel Chesa Rosatsch är en charmig och avkopplande plats belägen på Via San Gian 7 i Celerina/Schlarigna, Schweiz. Detta hotell erbjuder en perfekt bas för både vinter- och sommaraktiviteter, med närhet till St. Moritz och fantastiska skidbackar. Med sina bekväma rum, tre restauranger och en bar, är detta hotell en utmärkt destination för både familjer och par som söker en minnesvärd vistelse i de vackra Alperna.

Hotellet erbjuder en rad olika boendealternativ, inklusive:

Luftiga och bekväma rum med moderna bekvämligheter.

Svit och lägenheter för längre vistelser.

Familjevänliga alternativ som är bra för barn.

Hotel Chesa Rosatsch har tre restauranger som erbjuder en mängd olika kulinariska upplevelser, inklusive:

Traditionell schweizisk mat med lokala ingredienser.

Internationella rätter för en varierad smakupplevelse.

En bar som erbjuder ett brett urval av drycker och cocktails.

Hotellet ligger i hjärtat av Celerina/Schlarigna, vilket ger enkel tillgång till:

Skidområdena i St. Moritz, perfekt för vintersport.

Vandringsleder och cykelvägar för sommaräventyr.

Den vackra floden som rinner genom området, idealisk för avkoppling.

Laid-back rooms, a suite & apartments in a relaxed hotel featuring 3 restaurants, a bar & a sauna.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUQ3bk1uOThnRRAB&d=17924085&t=1

places/ChIJBQj-hKl9g0cR4m7xeg_NMyc/reviews/ChdDSUhNMG9nS0VJQ0FnSUQ3bk1uOThnRRAB

Nice facilities. Very nice and friendly young lady in the reception. The other staff rude. The guy in the bar showing his superiority lady at the breakfast very rude. She even started shouting on us when we asked where are our eggs. A guy with delivery car run on us on back drive and after being unsuccessful he purposely blocked our way. The service quality and the customer care were terrible. They made an impression that they don’t like people and don’t like their jobs.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNyNExqQTRRRRAB&d=17924085&t=1

places/ChIJBQj-hKl9g0cR4m7xeg_NMyc/reviews/ChdDSUhNMG9nS0VJQ0FnSUNyNExqQTRRRRAB

Wow, right on the river. Fantastic location. Provided a transportation pass with the room. Spent my birthday there. What a memorable stay. The staff was great. So much help with local information. I will not forget this trip, ever.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUR6djZEVzhRRRAB&d=17924085&t=1

places/ChIJBQj-hKl9g0cR4m7xeg_NMyc/reviews/ChdDSUhNMG9nS0VJQ0FnSUR6djZEVzhRRRAB

Had a beautiful experience. The room is quite big.  I haven’t mentioned them it was my birthday during the stay but still they had given me a small present. The staff were treating us very respectfully. They had even arranged a car to drop us to the Celerina station.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNybzdTYnV3RRAB&d=17924085&t=1

places/ChIJBQj-hKl9g0cR4m7xeg_NMyc/reviews/ChdDSUhNMG9nS0VJQ0FnSUNybzdTYnV3RRAB

I will start by saying I have not stayed here. I was very excited to. However, their ridiculous policy as executed via Expedia has brought me here. I booked a "Reserve now, pay at hotel" reservation. I’ve done this no less than 100 times at other hotels. Expedia said I would be charged $0 then pay at hotel. Now to be transparent I did not read the fine print. But I have booked hundreds of hotels on Expedia this way and never faced such an issue. Immediately after booking my $0 to hold – pay at hotel reservation, my card was charged $1355. I went to Expedia within 2 minutes. They said to contact hotel. I contacted hotel, they were extremely cold and stated since it was through Expedia they could not and furthermore would not do anything to help. I pointed out that the money went to them and not Expedia. The weirdly cold woman on the other end robotically told me there was nothing she could do. I booked two rooms for almost 1 year away. I’m not even certain of the travel dates. I explained and hotel said "nothing we can do". I then contacted Expedia again who pointed out some very, very fine print about it being nonrefundable. I noted again that is clearly says $0 deposit on the booking, but they took $1355. I'd also like to note the difference between a non refundable rate and a refundable rate is about $40 a night apparently. I'd be more than happy to pay that difference. Amex will try and fight as the reservation is 1 year away and I called within 5 minutes of the charge. Expedia has reached out extensively, and they are frustrated as well with the rigidity of this facility.

I own and operate a hospitality business. I travel extensively. I’ve never encountered such horrid customer service. So, while the hotel may be lovely, their service is not at all customer forward. Perhaps helping a future customer with kindness and flexibility when clearly and error has been made is a more American hotel concept? If they truly don’t think they can release and rebook these rooms over a whole year, then their hotel must not be very much in demand. I planned to stay there for our leg in St Moritz, but we are not certain of the travel dates. I am traveling with 5 people. I’m undergoing surgery soon that may change the dates of travel. They would have had my money and my great rating if they made any attempt to help in this silly situation.

I will happily take down my low rating (I know how much the lowering of an average can affect a business) if they agree to refund me , change this to a refundable booking by increasing the stay rate, or at the very least provide the flexibility to move the date as needed.  I understand that this may not be entirely the hotel’s fault, but they are the ones who collected my money and therefore responsible for returning it. Exceptions should and can always be made. Human kindness and flexibility in dealing with a situation should always be first. Rigid adherence to made up rules is without heart and humanity.

It seems I will be forced to stay at this hotel even after all this or lose $1355 on a booking that was misleading. I can only imagine the type of people who own this hotel and what sort of treatment we will receive upon arrival. I am truly uncomfortable with it now. I hope to be proven wrong, but I think perhaps I am dealing with cold humans.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNHcWQtclRnEAE&d=17924085&t=1

places/ChIJBQj-hKl9g0cR4m7xeg_NMyc/reviews/ChZDSUhNMG9nS0VJQ0FnSUNHcWQtclRnEAE

Nice hotel in a nice setting! Good garage with an EV charger. Rooms are nice and big enough. The bathroom is a little dated. The dinner was a nice experience, it really shows that the restaurant is an important part of their business and it’s worth it! Breakfast was nice particularly for the a la carte selection of warm dishes. Great coffee machine at the buffet with superb milk froth. I would choose it again! Friendly staff

Hotel Chesa Rosatsch: Lyxigt boende i Celerina/Schlarigna

Restaurant

Sauna

In the enchanting heart of the Swiss Alps, Hotel Chesa Rosatsch stands as an inviting homage to both comfort and tradition. Nestled on Via San Gian in the picturesque village of Celerina/Schlarigna, this charming establishment offers an exquisite blend of rustic alpine charm and modern amenities. Surrounded by magnificent mountain vistas, the hotel serves as a perfect base for both summer adventures and winter escapades, where the snow-drenched peaks entice skiers and snowboarders alike. The allure of Celerina/Schlarigna is palpable as you explore its idyllic streets, where the scent of fresh pastries wafts through the air from local cafes and the sound of laughter fills the plazas. Renowned for its serene atmosphere, this village gives visitors a taste of authentic Swiss life, where each cobblestone tells a story. Hotel Chesa Rosatsch embraces guests with its cozy rooms, often adorned with traditional Swiss décor, offering panoramic views of the surrounding mountains. An enticing restaurant within the hotel invites you to savor culinary delights, featuring locally sourced ingredients that pay tribute to Switzerland’s rich gastronomic heritage. For those seeking adventure, the nearby Engadine valley beckons with its breathtaking hiking trails and vibrant lakes during the warmer months, while winter transforms the region into a snowy wonderland, with opportunities for cross-country skiing just moments away. Whether you find solace in the quiet of the blooming meadows or thrill in the exhilarating slopes, Hotel Chesa Rosatsch and Celerina/Schlarigna reveal a fairytale-like escape that captures the essence of the Swiss Alps, beckoning travelers to indulge in their natural beauty and lively culture.

Hotel Chesa Rosatsch

Upptäck lyx och mysighet på Hotel Chesa Rosatsch i Celerina/Schlarigna. Njut av alpina äventyr och italiensk mat för en oförglömlig vistelse!