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# Sonesta ES Suites New Orleans Convention Center – New Orleans hotell med suiter, bekvämt läge, familjevänligt, bra frukost och närhet till attraktioner

Sonesta ES Suites New Orleans Convention Center är ett hotell beläget i New Orleans, LA, som erbjuder rymliga sviter och en bekväm atmosfär för både affärsresenärer och familjer. Hotellet har en historia av att vara en populär plats för besökare, med ett fokus på att erbjuda en vänlig och hjälpsam service. Gäster har berömt hotellet för dess läge nära konventioncentret och dess bekvämligheter, inklusive gratis frukost och välutrustade rum. Recensioner lyfter fram både positiva och negativa aspekter av vistelsen, vilket ger en balanserad bild av vad man kan förvänta sig.

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I can't say enough regarding the staff here. Hospitality, impeccable. The receptionist is the kindest , especially when helping my special needs adult son. My trip wasn't going well, but they made every small moment worth it for my son and me. During breakfast, the friendliness amongst the staff gave life to the day. If there was anything bad about the hotel, I didn't notice it because of the amazing people there.

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Dumpy, Dirty and Dark. Hazards everywhere outside, You could run into the structural support, it's all over the place. Breakfast was good and friendly. We had a 2 bdrm suite, large rooms. Unfinished tile, saw dust around the lights in the bathroom, poor lighting. The place was not clean, very basic clean. Smears and finger smudges on the tables. We will not return there. Smelly dirty elevators. The carpeting was also dirty. There was a brownish dirty towel left behind the bathroom door. Reeks of pot outside and a stench of it inside our room. Nasty. Good thing we only stayed for 2 nights.

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I stayed here for 4 days. The pros: nice size suite, clean furniture and kitchenette, blackout curtains, nice size tv, desk, etc. ...all nice. Price wise: affordable. Great location. Not too close to Bourbon st. so, it was quiet enough. The cons: The pool looked like it would have been nice had it been cleaned. The breakfast was free but, mediocre. Pancakes were hard and dry. My main issue with this place is housekeeping. My bed had not had the sheets changed from the prior guest. There was a hair and what I can only hope was food crumbs. I had to call front desk to have my bedding changed. Housekeeping did not come. A man arrived with bedding for me to change MYSELF. I don't normally expect to do that at a hotel. I found that VERY strange. Also, the lotion in the room had not been changed from the prior guest either. I had to ask for more lotion at the front desk. The staff are nice. Housekeeping obviously not doing their jobs. Would I stay here again? Possibly. I would inspect the room immediately next time before settling in. Had it not been for housekeeping I would've given 4 stars. Recommend - with caution.

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I've been staying at this property for the same dates with the same room setup--2 rooms for 2 nights--for the past 5 years. We've always loved this location and have never had any issues... until now. Unfortunately, this stay was far from pleasant due to the neglectful and rude behavior of some of the front desk staff, particularly an agent named Chelse. Her lack of professionalism and unwillingness to assist was extremely disappointing. We were dealing with a broken AC unit in one of our rooms--on an 80-degree night in New Orleans, that's unacceptable. The room was full of teenagers celebrating my little brother's birthday, and because it was so hot, his nose actually started to bleed. I told the front desk girl this, and she still didn't seem to care. We initially asked for extra towels and were told none were available because housekeeping hadn't washed them yet--something I found odd as someone who's worked in hospitality for 5 years. When we brought up the broken AC again, we asked for fans or even a room switch. Chelse said the hotel was fully booked, offered no alternative, and showed zero concern--until much later when she offered to move us to the opposite side of the property (which wouldn't work because we had two rooms across from each other). When I explained this and asked again for fans to get us through the night, she hung up in my face. The entire experience with her was incredibly rude and unprofessional. Meanwhile, the maintenance technician, Toi, was excellent--he confirmed the AC couldn't be fixed right away, brought five fans to help us stay comfortable, and truly went above and beyond. He was the only reason we didn't leave. To their credit, the hotel did eventually fix the AC unit the next day around noon, and they also sent up a bottle of champagne. While that gesture was appreciated, it didn't make up for the stress, discomfort, and lack of service we experienced our first night. Chelse's dismissive attitude and inability to provide basic customer care does not reflect the Southern hospitality New Orleans is known for. It's a shame, because this used to be a go-to property for us. She seemed more concerned with flirting with the valet staff than doing her job. Hospitality is about service--and unfortunately, she failed at every step. I truly hope management addresses this, because the Sonesta brand usually stands for much better than what we experienced this time around.

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I was overcharged for my stay. I have been calling for days and no one will answer the phone. I will not be staying here again.

91406cd0-e4ff-4e2f-984d-f6cdd1ab2823

Good: close and convenient to the convention center, continental breakfast was nice Bad: not the cleanest (there was a mouse in our room the first day), can smell like weed in the lobby, seems to be understaffed (one person at front desk, often no towels at the pool, they only clean the room with 24 hour request ahead of time), they play a horrible playlist blaring at the pool (heavy metal, so not relaxing to lay and relax), completely overpriced

8d7a895e-b270-44e5-985e-e53c18220fe9

Nice hotel I enjoyed it the bed was comfortable and it had lots of amenities like a microwave dishwasher stovetop and more the room did have a really weird smell that you would notice every time you'd walk in and some of the charging stations didn't work but besides that I enjoyed the stay

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I stayed at the Sonesta ES Suite New Orleans Convention on March 5th, for a work trip. That night, while I was asleep around 11 p.m., I was awoken when I heard loud knocking and someone trying to open the front door. I went to check and noticed the security lock moved, indicating that someone did try to open the door. I went back to my room, and a few minutes later, I heard someone knocking loudly and aggressively attempting to open my door again. I shouted, "Who is it?" A man replied and said that he was security and I should not be in the room, and that I should've been checked out. I know this is incorrect because I had just checked in a few hours prior. I asked for identification, but he did not provide it. Instead, he said he had the master key and could open any door. I asked again for identification, then another man appeared and said he was the manager (Derek). I opened the door to speak to Derek. He began to question me, asking for my name, what time I checked in, and my ID. I gave him my ID. He then told me to stay by the phone while they sorted it out. By this time, I was shaken. I was staying alone at this hotel. I texted my colleagues, and they came to my room immediately. The manager called my room, saying my name wasn't on the reservation, which is ridiculous because I gave my ID to the girl who checked us in when we switched the room over. My colleagues and I went to the front to sort it out. It was an error on their part, and Derek was aware of it, but nothing was done to compensate for this harassment. As a woman staying alone, this is very alarming. This man was wearing sunglasses at 11 pm banging on my door, trying to open it, and saying he was security and had the master key to open any door. What am I to think? This was not handled correctly. They should have called my room first or kept knocking. Had I not had the security lock on, he would've walked into my room while I was sleeping or in the shower. I was in absolute shock and felt harassed. I hope this gets handled and the staff gets trained on how to handle these situations

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The first night we were impressed by the room but disappointed that we reserved a suite with two queens but the beds were full and not queen. The room felt cramped. The tv in the bedroom did not work and we had to wait a long time for someone to come and fix the tv. Someone ended up coming in when we were not there. We let them know there were four in our party and we had to continue to request towels. My daughter claimed she heard some squeaking when we first came into the room and I thought nothing of it. We were all settled to go to bed but my brother that was staying in the living area on the sofa bed saw the object of the squeaking on the two steps leading to the living area. He watched as the mouse ran back into the kitchen and sat there for a second staring at my brother and then ran backwards into the kitchen. He came to tell me there was a mouse. I called the front desk and the man that answered said there were no other rooms available to be moved until the next day. We were deliberating what to do because we felt like we couldn't sleep in the room. The desk called again and said, "Pock and come to the desk and I'll give you your room number." I was confused so I asked, "We were told we wouldn't get a room." and the lady with the thick accent said, "You had a mouse?" and I said, "yes," and she said, "well, pock your things and come to desk and get your new room number." She was very abrupt and rude as well when we went to the desk as if we inconvenienced her because we complained there was a mouse in our room. There could have been better communication to let us know we would get a new room after we were told we would not get one until the next day. We were moved into a room next door to ours which we hoped would not have anymore mouse-like visitors. The majority of the staff was friendly but I don't feel like we will stay there again.

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There must have been a change in management because unlike some of the people that reviewed before us, my fiancé and I had a great time! The location was great and the room looked just like the pictures. Room: Everything was clean and well stocked. The kitchenette was useful. A regular sized fridge for our leftovers, electric stove, microwave and coffeemaker. Iron, ironing board, hangers, hairdryer, shampoo, conditioner, body soap, etc. Room darkening curtains and a nice bed. A comfy couch and a TV that swiveled with Netflix. Work station and a small table to eat on. A/C that works really well for that New Orleans heat! There's a small shop in the lobby with some essentials, but it's a bit pricey. Better off to go to the convenience store/market located 5 min away by foot. Free bag of ice also located in the shop behind the desk. Bathrooms also in the lobby. Basketball/ tennis court. Valet. Pool and laundry facilities. (We didn't use these amenities so we can't comment on them but other guests seemed to enjoy them!). We're pretty low maintenance so we didn't need any extra towels or anything but for the two of us there was enough to hold us down for our 5 day stay. There also seemed to be extra blankets/ bedding in the closet. Only thing we needed on our last day was extra toilet paper which we just picked up at the front desk on our way back up to our room. Housekeeping only shows up if you call for them. Service: Everyone at the front desk and breakfast stations we encountered were extremely friendly. Even when we forgot our hotel key inside the room they quickly gave us a new one with no issue. Free breakfast: scrambled eggs, choice of protein, bagels, cereal, muffins, tortillas, salsa. Coffee, orange, cranberry and apple juice. Only served from 6:30-9:30am. Location: We didn't have a car so we pretty much walked everywhere and used public transit. WWII Museum is a 5 min walk away. Sazarac House 15 min walk away. Bus/Trolly station 15 min walk away that will take you to the French Market, the original Cafe Du Monde, Vue Orleans, Casino, Audubon Aquarium, Frenchmen St. etc. Bourbon St and all the main bars 20-30 min walk away-given standstill traffic at night, this will be your best option anyway. Bourbon can also get very overwhelming so having the hotel be a walkable but quiet ways away was really nice. There's also pedicabs all over the city. The rest of the main touristy destinations are about $10-20 Lyft/Uber ride away. Some attractions like the swamp tours also offer transportation for an extra cost. (Recommend getting a CityGo pass to get tickets/ reservations for these places at a low cost) Negatives: There's a $250 deposit when you check in that we were not aware of. We booked through Booking.com but even on Sonesta's website there is nothing stated in the FAQ section. It's refunded 3-5 days after you check out but we were already on a tight budget so this cut back on some of our spending. Not that we needed it but there didn't seem to be a safety/ lock box for any expensive valuables you may have. Overall, we had a good time here. We stayed in our last two nights in Nola and by that point it felt like home given we had everything at our disposal. The deposit was a real bummer but knowing that for the future we'd be willing to stay here again. New Orleans is an amazing city and we can't wait to come back.

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Sonesta ES Suites New Orleans Convention Center - Bekvämt i hjärtat av New Orleans

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Sonesta ES Suites New Orleans Convention Center Menu - Mat & Drycker i New Orleans

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Sonesta ES Suites New Orleans Convention Center – New Orleans hotell med suiter, bekvämt läge, familjevänligt, bra frukost och närhet till attraktioner

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