Name: Hotel Berchielli
Address: Lungarno degli Acciaiuoli, 14, 50123 Firenze FI, Italy, Florence, 50123, IT
Telephone: 055 264061
Price range: $$

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Florence

Europe

Italy

想象一下，置身于佛罗伦萨这座艺术与历史交织的城市中心，享受一段奢华而舒适的住宿体验。Hotel Berchielli正是为追求高品质生活的旅客而设计的理想选择。坐落在迷人的阿诺河畔，步行即可到达著名的乌菲兹美术馆和圣母百花大教堂，让您的佛罗伦萨之旅变得更加便捷而难忘。

Hotel Berchielli：佛罗伦萨的奢华住宿体验

Refined rooms with minibars in an upscale hotel offering Wi-Fi & a breakfast buffet.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNRcXRULWN3EAE&d=17924085&t=1

places/ChIJ848xlqpWKhMROxuq70GulAQ/reviews/ChZDSUhNMG9nS0VJQ0FnTUNRcXRULWN3EAE

THIS IS A TRUE STORY BUT THIS HOTEL NEVER ADMITS THE FACT.

This hotel absolutely ruined our trip. We stayed here on the 2nd and 3rd days of our Florence trip, and from the moment we arrived, the nightmare began.

At check-in, the receptionist let out a huge sigh and gave me a grumpy look. None of the staff even bothered to greet us, and they all seemed pretty unprofessional.

Our room was right above the reception, and the location was terrible. The windows were completely covered by shutters, making it nearly impossible to see outside. And for some weird reason, they let us check in before the official time.

We left our luggage in the room, went out, and didn’t come back until nighttime. But to our shock, someone had sneaked into our room, and my mother’s luggage zipper was opened!

I immediately called the reception and complained that our luggage had been messed with, but that grumpy guy just came to check the room and never even apologized. Instead, he made some excuse about a housekeeper making the bed—without informing us beforehand! So disrespectful and shady.

Later, we went out again to do some shopping at a supermarket. When we got back, that arrogant man had the audacity to say, “So, nothing was actually stolen, right?”Even if nothing was missing, someone entered our room without permission and touched our belongings. The lack of professionalism, responsibility, and basic human decency at this hotel.

The shower pressure was too weak, like using a watering can. Impossible to wash properly.
As for breakfast, the same boring menu every day. The worst was the fruit soaked in syrup for ages, with zero freshness. On top of that, the balsamic vinegar and olive oil were almost empty, yet no one replaced them. Pure laziness.

Without our request, a guy from the bar showed up at our room all of sudden just to explain how to use the electric kettle—as if we were clueless Southeast Asian tourists.
It was beyond insulting.

Seriously, learn from Japanese hospitality. No professionalism, no respect and no flexibility.

How can I recommend this hotel and even give one star?

I will keep claiming our disasters:)

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURfLTd5ZlJ3EAE&d=17924085&t=1

places/ChIJ848xlqpWKhMROxuq70GulAQ/reviews/ChZDSUhNMG9nS0VJQ0FnSURfLTd5ZlJ3EAE

What a great hotel! Our room had two floors and two bathrooms and was beautifully appointed throughout. Staff were excellent and went out of their way to be helpful. Breakfast was mediocre, but we loved the tough of personalisation on our morning coffee. Great value for a luxurious experience.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURmcmNLUmNREAE&d=17924085&t=1

places/ChIJ848xlqpWKhMROxuq70GulAQ/reviews/ChZDSUhNMG9nS0VJQ0FnSURmcmNLUmNREAE

This hotel was lovely! The location was very close to everything (15 minutes at most). The complimentary breakfast buffet was lovely with so many different options. The staff was very kind and helpful, especially Alice in the front! The room was spacious and clean. Would definitely come back if I visit Florence again!

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTURROU9LY2RREAE&d=17924085&t=1

places/ChIJ848xlqpWKhMROxuq70GulAQ/reviews/ChZDSUhNMG9nS0VJQ0FnTURROU9LY2RREAE

My experience at Hotel Berchielli was extremely disappointing, especially regarding how they handled my car. When I handed over my vehicle for valet parking, they never informed me that it wouldn't be parked at the hotel. Only after checking my GPS and seeing that my car was being driven outside the city of Florence for about an hour did I realize something was wrong.

When I complained at the reception, they made a call, and the driver immediately parked the car in an open lot about 5.5 km away from the hotel—as soon as he realized I was tracking it. The staff then told me they would bring it back later and park it in the hotel’s garage, but I refused. I demanded my keys immediately, as I did not want anyone else driving my car again.

This kind of behavior is completely unacceptable and highly unprofessional for a hotel that claims to offer quality service. I would not recommend this hotel to anyone who values honesty and integrity!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNmMDZPZzhBRRAB&d=17924085&t=1

places/ChIJ848xlqpWKhMROxuq70GulAQ/reviews/ChdDSUhNMG9nS0VJQ0FnSUNmMDZPZzhBRRAB

Was pleasantly surprised with the beauty of the room: from the carpeting design to the ceramics in the bathroom (#403). The table lamps are well thought out and beautifully designed (3 functions). There are various details here and there that are beautiful and well designed. Bravo for this 4-star hotel that is designed like a 5-star for me at least.

佛罗伦萨贝尔基利酒店：艺术之都的奢华住宿体验

探索佛罗伦萨的Hotel Berchielli，享受奢华舒适的住宿体验，沉浸在文艺复兴之都的魅力中，立即预订开启您的艺术之旅！

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佛罗伦萨贝尔基利酒店：豪华住宿尽享文艺之美

在佛罗伦萨贝尔基利酒店体验文化之旅，优越位置连接主要景点，贴心服务和宽敞客房让您的假期完美无瑕。

佛罗伦萨贝尔基利酒店：极致舒适的文化体验空间

选择佛罗伦萨贝尔基利酒店，享受艺术氛围与优质服务，靠近主要地标，立即预订开启您的文化艺术之旅！

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