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Hangzhou

The hotel is celebrated for its tranquil setting near West Lake, offering a blend of traditional Chinese architecture and modern luxury. Guests appreciate the spacious rooms, exquisite gardens, and top-notch amenities. The Michelin-starred Jin Sha restaurant is a highlight, known for its innovative Jiangzhe cuisine. The spa and fitness facilities receive high marks for their quality and variety. Families commend the kid-friendly services, including the dedicated kids' club and playground.

西湖の静寂な美しさに包まれながら、最高級の宿泊体験を求めるなら、四季ホテル杭州がおすすめです。このホテルは伝統的な中国建築とモダンな贅沢さを完璧に融合させており、訪れる人々に忘れられない思い出を提供します。

杭州西湖の絶景と贅沢な滞在先：四季ホテル杭州

四季ホテル杭州の魅力的なポイント

チェックインとチェックアウトの時間は何時ですか？

チェックインは午後3時から、チェックアウトは正午までです。

朝食は追加料金で提供され、ビュッフェやアジア風、西洋風の多彩なオプションがあります。

空港シャトルサービスはリクエストに応じて利用可能です。

スパでは五行をテーマにしたトリートメントや個室での蒸しシャワーとバスを提供しています。

Asia

China

西湖の絶景とともに贅沢な滞在を楽しむ四季ホテル杭州

Luxurious quarters in an upscale hotel with dining, a spa & an indoor pool, plus ornate gardens.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNRcF9HdGlnRRAB&d=17924085&t=1

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I am writing to formally express my disappointment with my recent stay at your esteemed hotel, despite its impeccable environment. As a guest who paid 6,000 RMB per night and upgraded my room type at an additional cost, I had expected nothing short of exemplary service, yet the experience fell far short of this expectation.

Issues Raised:

1. Lack of Directional Signage
While the hotel’s location by West Lake is picturesque, the absence of clear signs for trails and hotel pathways made navigation challenging, particularly for first-time visitors.

2. Poor Service Attitudes and Negligence

• Inadequate Bellboy Service
Neither check-in nor check-out saw any offer of luggage assistance. When explicitly asked to help load suitcases into a taxi, the bellboy responded negligently.

• Shower Plumbing Crisis
It is particularly disappointing that this incident occurred in the upgraded room we paid extra for. A sewage backup in the shower flooded the bathroom floor at 9 PM, requiring emergency repairs. Verbal apologies were issued, yet no compensation (e.g., cleaning fees or room discounts) was provided.

3. Staff Underpreparedness
Repeated instances of indifference and inattentiveness suggest understaffing or inadequate training. Such lapses are unacceptable for a luxury hotel of your caliber.

Conclusion & Recommendations
While I acknowledge the hotel’s aesthetic appeal, the disconnect between its premium pricing and subpar service is troubling. It’s far from satisfactory from the service and attitude I had received from Four Seasons west Lake as one of the most EXPENSIVE and supposedly luxury hotel in Hangzhou (or even in China). I urge you to revisit your service protocols, prioritize staff training, and implement proactive measures to address guest concerns. Four Seasons’ reputation hinges on more than elegant interiors—it requires genuine excellence in every interaction.

Yours sincerely

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURfZzdIM2V3EAE&d=17924085&t=1

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Easily holds its own against some of the best hotels in the world. Situated within a 10-mins walk to the scenic West Lake, Four Seasons Hangzhou is a stunning property with intricately designed Chinese-style courtyards and gardens.

The rooms were spacious, starting from 63 sqm, and featured an enclosed balcony overlooking the courtyard and garden below. Every staff member we had the pleasure of interacting with during our stay was more than warm and hospitable, as you would expect from Four Seasons.

While it's a shame that we did not get to try the famed Jin Sha restaurant, we did get a glimpse of its quality as you could order a few items ala carte as part of the breakfast buffet, which itself was more than a treat and a perfect way to start your day.

There are certain hotels out there, and while mostly pleasant, you just wouldn't mind skipping over to try something else. This is not that kind of hotel. It made damn sure that from now onwards, as long as I visit Hangzhou, this is where I would like to stay.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNmbnZyTlpBEAE&d=17924085&t=1

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Unbeatable location, stone throw away from UNESCO world heritage site, Hangzhou Westlake.  Passeggiata anytime of the day to enjoy the scenic lake at your convenience. Besides, the hotel compound is its own sanctuary with a stunning landscaped Chinese Song dynasty inspired water gardens and pavilions.
The room was a bit dated yet still cosy.  Service was attentive and enthusiastic from all staff.
Another gem in this FS is the Jin Sha, a must visit for superb Zhejiang cuisines.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNQMFpLY2JBEAE&d=17924085&t=1

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What a wonderful stay! Staff were polite and went above and beyond to ensure a pleasant trip. Room was very clean and very much cozy. Food, room, everything was just gorgeous! It is indeed a value for money!!

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The location of the hotel is just gorgeous. Everything from rooms, spa or food was just perfect ! The staff is kind and very professional.

杭州西湖四季酒店：豪華なリゾートと絶景体験

Opened in 2010, Four Seasons Hotel Hangzhou at West Lake is situated on the shores of the historic West Lake, blending traditional Jiang Nan architecture with modern luxury.

Experience a culinary journey through Jiangsu and Zhejiang's rich heritage with our seasonal dishes at Jin Sha.

West Lake Watershield and Sea Urchin Jelly with Lotus Root and Pine Oil

Yellow Wine Marinated Geoduck Clam

Double-Boiled Aged Preserved Vegetable Soup with River Shrimp

Steamed Pumpkin Blossom Stuffed with Pork, Water Chestnut, Hairy Crab Meat, Dried Scallop, and Yellow Wine Vinasse Sauce

Pancake Rolled with Crisp Fritter, Bombay Duck, Sea Sedge, Lettuce and Caviar

Crispy Pigeon Leg Stuffed with Fish Maw and Ganba Mushroom

Braised Fish Skin with Ginger and Broccoli

Fried Rice with Chanterelle Mushroom, Chicken, Mashed Ginger, and Scallion Oil

Crystalline Pineapple Cake with Mung Bean

Birds Nest Pineapple Dew with Chinese Liquor

Jin Sha Restaurant Menu

Jin Sha Restaurant Menu Overview at Four Seasons Hangzhou West Lake 

Nestled within the exquisite grounds of the Four Seasons Hotel Hangzhou At West Lake, Jin Sha Restaurant offers a sublime culinary journey that showcases the rich heritage of Jiangsu and Zhejiang provinces. This seasonal menu is crafted to excite the palate with delicate flavors, fresh ingredients, and artistic presentations that reflect local traditions and innovative techniques.

Begin your meal with an array of refined starters that capture the essence of Hangzhou's vibrant aquatic and agricultural bounty.

West Lake Watershield and Sea Urchin Jelly with Lotus Root and Pine Oil: 

A delicate celebration of local West Lake watershield paired with the silky texture of sea urchin jelly, accented by crisp lotus root and fragrant pine oil.

Tender geoduck clam infused with the rich aroma of yellow wine and mellow rice dregs, offering a sumptuous seafood introduction.

Double-Boiled Aged Preserved Vegetable Soup with River Shrimp: 

A comforting and aromatic soup featuring aged preserved vegetables gently simmered with fresh river shrimp, rich in depth and tradition.

Savor a selection of masterfully prepared main courses that balance traditional flavors with innovative presentations, showcasing premium regional ingredients.

Steamed Pumpkin Blossom Stuffed with Pork, Water Chestnut, Hairy Crab Meat, Dried Scallop, and Yellow Wine Vinasse Sauce: 

A delicate pumpkin blossom envelops a succulent blend of pork, crunchy water chestnuts, tender hairy crab meat, and dried scallops, all enhanced by a fragrant yellow wine vinasse sauce.

Pancake Rolled with Crisp Fritter, Bombay Duck, Sea Sedge, Lettuce and Caviar: 

Crisp textures and oceanic flavors combine in this rolled pancake featuring Bombay duck, fresh sea sedge, crunchy lettuce, and luxurious caviar.

Crispy Pigeon Leg Stuffed with Fish Maw and Ganba Mushroom: 

Tender pigeon leg, perfectly crisped and generously stuffed with prized fish maw and earthy Ganba mushrooms for a rich umami experience.

Braised Fish Skin with Ginger and Broccoli: 

Silky fish skin braised to perfection, complemented by aromatic ginger and vibrant broccoli for a delicate balance of flavors and textures.

Fried Rice with Chanterelle Mushroom, Chicken, Mashed Ginger, and Scallion Oil: 

A fragrant fried rice stir-fried with wild chanterelle mushrooms, tender chicken pieces, mashed ginger, and aromatic scallion oil, perfect as a hearty main.

Conclude your meal with delights that marry traditional ingredients and refined sweetness, designed to refresh and captivate.

Crystalline Pineapple Cake with Mung Bean: 

An elegant cake featuring the tropical sweetness of pineapple with a smooth mung bean filling, bound with delicate arrowroot flour for a crystalline texture.

Birds Nest Pineapple Dew with Chinese Liquor: 

A luxurious dessert combining the delicate texture of bird's nest with fresh pineapple and the subtle warmth of traditional Chinese liquor, leaving a memorable finish.

Experience the Best of Jiangsu and Zhejiang Cuisines

At Jin Sha Restaurant, each dish is an exquisite representation of the region's culinary legacy, blending historic flavors with modern flair. Whether you’re starting with the light and elegant starters, indulging in the complex and hearty mains, or finishing with sweet delicacies, your dining experience is sure to be an unforgettable highlight of your stay at Four Seasons Hangzhou West Lake.

杭州西湖畔のFour Seasonsホテルで、贅沢な滞在と絶景を満喫！エレガントなサービスと自然美が融合した最高のリラクゼーション体験を今すぐ予約。

Luxury 5-Star Hotel Near West Lake, Hangzhou

Hangzhou Municipality

Four Seasons Hotel Hangzhou At West Lake

Jin Sha restaurant retains one Michelin star for the second consecutive year, offering refined Jiangzhe cuisine with a modern twist.

Michelin Starred Dining

An innovative cocktail menu that incorporates spices, vegetables, and fruits, blending culinary artistry with mixology.

From Kitchen to Bar Cocktail Experience

The Spa offers treatments inspired by the five elements, with private suites featuring steam showers and baths.

Spa and Wellness Facilities

A fully equipped fitness center overlooking the gardens, offering activities like Tai Chi, yoga, and personal training.

Fitness Center

A dedicated facility with supervised programs, including a game room with PS5 and Switch, and a welcome surprise for children upon arrival.

Kid's Club

Four Seasons Hotel Hangzhou at West Lake: Luxury Meets Serenity in the Heart of Hangzhou's Iconic Scenery.

Nestled at 5 Ling Yin Lu, just a stone's throw from the UNESCO World Heritage site of West Lake, the Four Seasons Hotel Hangzhou at West Lake offers a sublime blend of traditional Chinese aesthetics and modern luxury. This serene retreat is a sanctuary inspired by the Song dynasty, featuring intricately designed courtyards, water gardens, and pavilions that immerse guests in timeless beauty. Perfect for travelers seeking an upscale lodging experience amid lush landscapes and historical charm.

From world-class dining to rejuvenating wellness, the Four Seasons Hotel Hangzhou excels in offering an array of captivating amenities designed to delight every guest. Whether you're a foodie, a wellness enthusiast, or traveling with family, this hotel caters to your desires with sophistication and care.

Indulge in the exquisite flavors at Jin Sha, the hotel's acclaimed restaurant that proudly retains a Michelin star for its refined Jiangzhe cuisine with a modern twist, delivering an unforgettable culinary journey.

From Kitchen to Bar Cocktail Experience: 

Savor innovative cocktails crafted with spices, fresh vegetables, and fruits, where culinary artistry meets mixology for a truly unique beverage experience.

Relax and rejuvenate with treatments inspired by the five elements in private suites featuring steam showers and baths, offering a holistic wellness experience.

Keep active at the fully equipped fitness center overlooking the tranquil gardens, with offerings such as Tai Chi, yoga classes, and personal training sessions.

A dedicated and supervised facility for children featuring a game room with PS5 and Nintendo Switch, and a welcoming surprise for young guests upon arrival, making it a family-friendly haven.

What Guests Love About Four Seasons Hangzhou

Guests often praise the hotel's unbeatable location just minutes from the tranquil West Lake, enabling leisurely strolls amidst stunning landscapes. The spacious rooms with balconies overlooking peaceful courtyards provide a cozy and elegant retreat after a day of exploring Hangzhou. Attentive and warm hospitality from staff further enhances the experience, making visitors feel truly valued.

Please note, while the hotel dazzles with its aesthetic and amenities, some guests have noted opportunities for improvement in signage and service responsiveness, which management is encouraged to address to uphold the Four Seasons' renowned standards of excellence.

杭州の絶景、西湖近くに位置する四季ホテルは、その豪華な宿泊体験と卓越したサービスで知られています。ここでは、リラックスできる滞在とともに、ミシュラン星を獲得した金莎レストランでの美食体験も楽しめます。広々とした客室と充実したスパ・ウェルネス施設は、贅沢な癒しの時間を提供します。

杭州西湖四季酒店の魅力と課題をバランスよく解説

豪華なサービスと美しいロケーションは、訪れる価値がありますが、一方で価格が高めに設定されている点や、ピークシーズンには空き状況が限られることもあります。特にピーク時にはサービスの一貫性にばらつきが見られることもあるため、事前の計画と予約が重要です。これらのポイントを踏まえ、最良の滞在を目指しましょう。 

利点と課題を理解して最高の体験を

杭州西湖四季ホテルは、贅沢な宿泊体験と絶景ロケーションが魅力ですが、価格やピークシーズンの空き状況には注意が必要です。事前の計画と予約をしっかりと行えば、忘れられない思い出作りができるでしょう。

Zhejiang Province

Experience the elegance of Four Seasons Hangzhou at West Lake, blending traditional Chinese design with modern luxury, perfect for leisure and events.

Luxury Hangzhou Hotel Near West Lake | Four Seasons

Plan your perfect trip to Hangzhou with our expert itineraries and tips. Discover West Lake, local cuisine, and hidden gems for an unforgettable visit.

Best Hangzhou Itineraries & Tips | West Lake & More

Learn about the rich history and exquisite amenities of Four Seasons Hangzhou, a cultural gem blending tradition with modern luxury on the shores of West Lake.

杭州西湖四季酒店：豪華なリゾートと絶景体験

Yue Fei Temple

Hangzhou at West Lake Four Seasons Hotel Chinese Food Restaurant