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Overview of Excelsior Hotel Gallia, Milan.

Located in the heart of Milan, the Excelsior Hotel Gallia, a Luxury Collection Hotel, offers an exquisite blend of elegance and modern luxury. Situated at Piazza Duca d'Aosta, directly across from Milan's central train station, this hotel is the perfect choice for travelers seeking both convenience and sophistication. Guests can enjoy easy access to the city's vibrant culture, shopping, and dining options, making it a prime location for both leisure and business travelers.

The Excelsior Hotel Gallia boasts chic rooms and suites, each designed to provide a luxurious retreat after a day of exploring Milan. Key features include:

Complimentary Wi-Fi throughout the hotel.

Spacious bathrooms featuring luxurious toiletries.

Dining at the Excelsior Hotel Gallia is a delightful experience. The hotel features a rooftop restaurant where guests can enjoy stunning views of Milan while savoring a diverse menu that highlights local and international cuisine. Breakfast is a highlight, with an extensive buffet offering fresh pastries, fruits, and made-to-order dishes.

The hotel offers a range of amenities designed to enhance your stay, including:

A luxurious spa and wellness center with a sauna and steam room.

A fully equipped gym for fitness enthusiasts.

Convenient access to public transportation and local attractions.

The Excelsior Hotel Gallia is ideally located near several key attractions in Milan, including:

The iconic Duomo di Milano, a short metro ride away.

The historic Galleria Vittorio Emanuele II for shopping.

The vibrant arts scene in the Brera district.

Chic rooms & suites in a posh hotel offering breakfast & free WI-Fi, plus rooftop dining & a spa.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNfeDd2R0pBEAE&d=17924085&t=1

places/ChIJMfRV4s_GhkcRYLtXZTp4LZU/reviews/ChZDSUhNMG9nS0VJQ0FnSUNfeDd2R0pBEAE

The rooms clearly need renovation. Carpet and bathroom junction are worn out, old. That being said, the rooms were clean and the service was excellent. Fabio checked us in, explained a map of Milan beautifully, upgraded our room twice (we only had Gold status). And even gave us complementary breakfast. There was an issue with complementary breakfast (which was good, especially the a la carte items), where staff apparently had not talked to each other so we were told we didn't have it. But the staff handled it well and we had no issues.
We were celebrating our anniversary and a bottle of prosecco and lemon pie were waiting for us (i had emailed). Overall, very nice experience! I would come back.

One bummer was that the terrace was closed due to a private event. That wasn't nice.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURuZ3ZTQ2hnRRAB&d=17924085&t=1

places/ChIJMfRV4s_GhkcRYLtXZTp4LZU/reviews/ChdDSUhNMG9nS0VJQ0FnSURuZ3ZTQ2hnRRAB

Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, offers a truly remarkable experience that blends luxury and convenience. One of the standout features of the hotel is its prime location directly across from Milan's central train station, making it an effortless walk for travelers arriving by train. Additionally, taxis are easily accessible, ensuring smooth transportation throughout the city.

The service at the Excelsior Hotel Gallia is impeccable, with every staff member providing attentive, professional, and friendly service. From the moment you arrive, you're treated with the highest level of care, ensuring your stay is nothing short of perfect.

The breakfast at the hotel is exceptional, offering an extensive buffet that includes a variety of fresh pastries, fruits, and local delicacies, along with eggs made to order. Whether you're in the mood for something light or a hearty meal to start your day, the breakfast spread caters to every palate.

For relaxation and wellness, the hotel offers a luxurious spa area located next to the gym and pool, featuring a steam room, sauna, and salt room. These facilities provide the perfect environment to unwind after a day of exploring Milan or business meetings. Whether you're looking for relaxation or a fitness routine, the hotel's wellness amenities are top-notch.

Overall, Excelsior Hotel Gallia exceeds expectations with its superb location, unmatched service, and exceptional amenities, making it an ideal choice for both leisure and business travelers in Milan.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURIeXJUS093EAE&d=17924085&t=1

places/ChIJMfRV4s_GhkcRYLtXZTp4LZU/reviews/ChZDSUhNMG9nS0VJQ0FnSURIeXJUS093EAE

its really a 10/5. the location is fantastic. tons of places to eat within walking distance and the main train station.
the rooms are magnificent. clean. they have every amenity you could ask for.
the services- spa, gym, restaurant, wine cellar, sauna- all 5 star and again, clean.
what sets this place apart is the people. the hotel staff are so friendly and helpful. i cant say enough about them. they are so friendly and i cant thank them enough for their support and making our stay so nice.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURIaE9fVS1nRRAB&d=17924085&t=1

places/ChIJMfRV4s_GhkcRYLtXZTp4LZU/reviews/ChdDSUhNMG9nS0VJQ0FnSURIaE9fVS1nRRAB

Most elegant hotel I had ever stayed. Beautiful from the outside and is across from Central Station Milan. The Tours busses also are right outside the hotel, extremely convenient for pickup for a day tour.
The bathroom is amazing cleaned and elegant that I'm speechless by the beauty of the whole place.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURmNkltWlFnEAE&d=17924085&t=1

places/ChIJMfRV4s_GhkcRYLtXZTp4LZU/reviews/ChZDSUhNMG9nS0VJQ0FnSURmNkltWlFnEAE

My wife and I recently completed a 4 night stay at the Excelsior Hotel Gallia. Unfortunately, we experienced significant issues with the room and service, including cigarette/burining electrical smells, room left unlocked by turndown service team, air conditioning not working, mold and water damage in the bathroom, and a hole in the bedsheets.

Cigarette/Electrical Buring Smells: The first room we were assigned was on the first floor in the new annex of the hotel. It had a very strong cigarette smell, which upon calling the front desk, was confirmed to be due to it being a smoking room. We were assigned a new room on the second floor in the historical part of the hotel. At 7pm and 1am on that first night, and at 3:30am on the fourth night, the very strong cigarette smell also came into the second room, this time with a burning electrical smell as well.

We were concerned that we were assigned another smoking room because the emergency exit signs in the corridors mentioned that no smoking was allowed (see image 1), but no such ban was there on the emergency exit sign in the room (see image 2). Around 7:30pm on the first night we went down to the front desk to complain, and they said that “Usually all the smoking rooms are on the first floor”. No other rooms were available, and so they offered to run an air purifier for 10 minutes during the turndown service of that first night.

Given that there is no mention that smoking rooms are available on the hotel website, in online reviews, or in the booking preferences, we simply assumed that all rooms in the hotel were non-smoking. So, it was surprising that the front desk staff said that we should have selected the non-smoking room option when booking.

Upon check-out there was a guest from the fourth floor who was also complaining about the cigarette/burning electrical smell. So, we were not the only ones to experience this issue. It should also be noted that this smell was not present in the corridors or the hotel lobby.

Turndown service: On the second night the turndown service staff left our room unlocked. Thankfully no items were stolen.

Bathroom mold and water damage: there was black mold on the shower walls, floor, and ceiling, and orange mold on the shower walls. A significant amount of water also leaked from underneath the shower door, so we had to resort to using towels along with the bathmat to prevent an injury when using the adjacent vanity.

The door to the bathroom also did not close because of damaged hinges.

Air conditioning: the air conditioning stopped working periodically throughout the stay. This was particularly problematic when the smoke smells came into the room. Changing the temperature or fan speed on the control panel did not restart the air conditioning.

Hole in the bedsheet: we noticed that there was a hole in the bedsheets (see last image).

Service Issues: On the first night we requested table/cooking salt so we could do saltwater gargles. We called the front desk twice and no salt was brought up to the room. Thinking that it was lost in translation, we made the requested the salt along with some bottles of water via the Marriott app. The water arrived but not the salt. Talking to the front desk again, we were told that this request needs to be done via the room service team. This is perfectly fine, but there was no button on the bedside phone to call room service.

The room service menu was missing from the room. Upon calling the room service team, we were told to use the menu on the TV. This was very fuzzy, and so we called again, upon which we were delivered the menu.

The housekeeping staff did not replace the vanity pack at any point in the stay.

Coffee Machine: the coffee machine did not work and still had a used coffee pod from the previous guest. The machine was eventually replaced by the second person who came to have a look.

Bedside table light: the right bedside reading light did not turn on.

Luxury Stay at Excelsior Hotel Gallia, Milan - Near Central Station

Free Wi-Fi

Rooftop Dining

In the vibrant heart of Milan, the Excelsior Hotel Gallia stands as a beacon of elegance and sophistication. This luxurious hotel invites you into a world where contemporary design harmoniously melds with traditional Italian craftsmanship. Each of the spacious rooms is a sanctuary, outfitted with modern amenities that cater to the discerning traveler, while offering stunning views of the bustling Piazza Duca d'Aosta and beyond. Culinary enthusiasts will relish the hotel’s acclaimed dining options, where chefs curate seasonal menus that showcase the rich flavors of Italy. Beyond the hotel’s luxurious confines, guests find themselves mere steps from Milan’s marvels, including the iconic Central Station and the breathtaking Duomo.

Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

Experience luxury at Excelsior Hotel Gallia in Milan. Indulge in exquisite dining and opulent rooms. Book your escape to elegance today!

Luxury Stay at Excelsior Hotel Gallia, Milan - Near Central Station

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