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Guests frequently praise the hotel's unique architectural design, with each floor crafted by a different renowned architect, offering a diverse and memorable experience. The staff is often described as friendly and accommodating, contributing to a welcoming atmosphere. However, some guests have noted that certain areas of the hotel could benefit from maintenance and modernization.

Europe

Spain

Nestled in the vibrant Chamartín district of Madrid, **Hotel Puerta America** is not just a place to stay; it’s an experience that fuses art, design, and comfort. This avant-garde hotel stands out with its striking architecture and eclectic interiors, crafted by renowned designers from around the globe. The moment you step into the lobby, you are greeted by a stunning vertical garden that sets the tone for a unique and refreshing stay.

 With its prime location on Avenida de América, guests can easily access Madrid’s bustling city life while enjoying a serene retreat. Whether you’re here for business or leisure, the hotel offers a perfect blend of luxury and convenience.

The culinary offerings at Hotel Puerta America are as diverse as its design. The top-floor restaurant boasts breathtaking views of the Madrid skyline, making it the perfect spot for a romantic dinner or a casual brunch with friends. One standout dish is the **grilled octopus**, served with a zesty lemon emulsion that perfectly complements its tender texture. Pair it with a glass of local wine for an unforgettable dining experience.

 Another must-try is the **signature paella**, a vibrant dish bursting with fresh seafood and saffron, capturing the essence of Spanish cuisine. The restaurant’s commitment to using local ingredients ensures that every bite is a taste of Madrid.

Located at Avenida de América, 41, the hotel is just a stone's throw away from Madrid’s iconic attractions. Guests can easily explore the lush Retiro Park, the bustling Gran Via, and the historic Plaza Mayor. The nearby metro station provides seamless access to the entire city, making it an ideal base for travelers.

 Check-in is typically at 3 PM, but early check-in may be available for an additional fee.

 Breakfast is available for an additional charge, featuring a variety of local and international options.

 The hotel features a rooftop bar, fitness center, and meeting facilities.

Experience the unique blend of art, comfort, and culinary delights at Hotel Puerta America. Whether you’re planning a weekend getaway or a longer stay, this hotel promises an unforgettable experience in the heart of Madrid. Book your stay today and immerse yourself in the vibrant culture and exquisite flavors of this magnificent city.

Hip, casual hotel offering a top-floor restaurant with a vertical garden, plus terrace & lobby bars.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTURnX0xxV2dRRRAB&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChdDSUhNMG9nS0VJQ0FnTURnX0xxV2dRRRAB

Other than the amazing view, this hotel was an utter disappointment.

For a 5-star property, we expected outstanding service and top-tier amenities, but this hotel failed on both fronts. Upon check-in, we were told our room wasn’t ready, However, we were then told we could pay €50 for early check-in, even though the hotel wasn’t busy and rooms were clearly available. This felt like an unfair money grab, especially for a 5-star establishment.

Friday evening, we went to the bar around 9pm, only to be told no cocktails were being served. We then tried the rooftop bar, but despite it being half-empty, we were turned away because they were "only taking dinner reservations."

Throughout our stay, we dealt with ongoing issues. The air conditioning didn’t work for most of the trip, and despite maintenance looking at it and offering a room change, no one followed up. Our TV also stopped working and had to be fixed. On our final day, the shower released brown water, leaving us unable to shower or even brush our teeth.

While the staff refunded our early check-in fee as an apology, it was too little, too late. We were so frustrated by the lack of care and follow-through that we just wanted to leave. This hotel is far from the 5-star experience it promises, and I would not recommend it to anyone visiting Madrid

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUR3MEpxeFBREAE&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChZDSUhNMG9nS0VJQ0FnTUR3MEpxeFBREAE

Hello my Name is Florian,

I Stay 4 Nights in the Hotel, 3 Nights in the Standard Room and One Night Junior Suite.
It was a great time and the room the standard room in the 7 floor with the Cinema Screen was greatful. The Junior Suite Zaha  Hadid on floor 1 was also wonderful.
A big Thanks goes out to trainee Álvaro on the Rezeption, it was such a good guy and helps us a lot, give him a promotion!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURmdjg2WW93RRAB&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChdDSUhNMG9nS0VJQ0FnSURmdjg2WW93RRAB

I stayed at your hotel in room 724 during Dec 19-2.
I’d like to share my feedback regarding my experience. While I appreciated the courteous and responsive reception and front desk service, I found several issues during my stay that did not meet the expectations of a five-star hotel.

1. Clogged Sink:
When I first entered the room, the left sink was clogged. I left a note for the cleaning staff in both Spanish and English, kindly requesting them to address the issue. While the room was cleaned the next day, the sink remained clogged. Given the other pressing issues I encountered, I wasn’t able to follow up on this matter further.

2. Shower and Bath Switch:
The shower and bath switch mechanism was faulty, causing water to drip persistently. This noise disturbed my sleep, and I had to adjust it multiple times to minimise the dripping.
Unsolicited Phone Calls: On the morning of December 20, I received calls at 3 a.m. and 6 a.m. When I answered, there was no response. I contacted the reception for clarification, but they were unable to determine the source of the calls. These interruptions significantly impacted my rest.

3.Malfunctioning Toilet:
On the evening of December 20, while taking a bath, the toilet began flushing automatically and continued for over 30 minutes. Although the technician resolved the issue, the bottom lid of the toilet remained misaligned and could not be securely reinstalled. The incident lasted until 2 a.m., further disrupting my sleep.

4. Door Lock Issue:
I discovered that my door could not be securely locked because the door handle was stuck. As a solo female traveler, this left me feeling unsafe. If possible, I'd like to change a room but I didn't want to pack all of my pieces of luggage and change my room since I only had a few hours left to sleep and check out.

5. No response from customers service:
That's why I have no choice but leave a comment here.

Thank you for your attention to this matter.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNnNUpTY3dRRRAB&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChdDSUhNMG9nS0VJQ0FnTUNnNUpTY3dRRRAB

The porter & concierge were very nice but the rest of the Staff seemed to want to charge for every little thing & were not accommodating at all.
30 euros for a continental breakfast where you get kicked out at 10:30 is a joke & HOW are these tiny rooms 5-star?????
There are no shopping places nearby & restaurants are subpar.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURfZ2FxWVRnEAE&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChZDSUhNMG9nS0VJQ0FnSURfZ2FxWVRnEAE

Air conditioning in room is very noisy.
Mattresses and pillows are awfully bad.
TV stopped working on my second night and no one went to check on it.
Only two plug-ins in the whole room.

Had cleaning staff entering my room twice, even though I had the "do not disturb" sign outside my door.
Confirmed a late check out and had the staff calling me to check out without respecting the confirmed late check out hours.
1st and last time.

Hotel Puerta America Madrid: Luxury Stay in Chamartín

Hotel Puerta América Madrid is renowned for its innovative design, with each of its 12 floors uniquely designed by a different renowned architect, offering guests a diverse and memorable experience.

Experience authentic Spanish flavors with our selection of starters, main courses, and desserts.

Croquetas de Jamón Ibérico

Tortilla Española

Paella Valenciana

Solomillo de Ternera

Tarta de Santiago

Flan de Huevo

Traditional Spanish Cuisine

Traditional Spanish Cuisine Menu Overview at Hotel Puerta America Madrid.

Immerse yourself in the vibrant flavors of Spain at Hotel Puerta America Madrid. Our menu is a celebration of traditional Spanish cuisine, featuring an array of meticulously crafted dishes that speak to the heart and soul of Spain. From mouthwatering starters to satisfying mains and delightful desserts, each item is designed to offer an unforgettable culinary experience.

: Delightfully crispy croquettes filled with rich Iberian ham, béchamel sauce, and golden bread crumbs.

: A classic Spanish omelette made with fresh potatoes, onions, and eggs, all gently cooked in olive oil.

: A signature dish of Spain, this vibrant paella combines saffron-infused rice with a medley of seafood, chicken, rabbit, and green beans.

: Indulge in a succulent beef tenderloin, marinated with garlic and rosemary, then grilled to perfection and drizzled with olive oil.

: A traditional almond cake infused with lemon zest, perfect for a sweet finish to your meal.

: A rich and creamy Spanish custard dessert, enhanced with a hint of vanilla.

Complement your meal with our carefully selected drinks, featuring a range of local wines, refreshing cocktails, and traditional Spanish beverages.

Experience luxury at Hotel Puerta America Madrid! Discover stunning design, gourmet dining, and vibrant Chamartín. Book your unforgettable stay now!

Luxurious Hotel Puerta America in Chamartín, Madrid

Madrid Municipality

Hotel Puerta America Madrid

Complimentary high-speed internet access throughout the hotel.

Free Wi-Fi

Enjoy panoramic views of Madrid from our rooftop pool.

Rooftop Pool

Fitness Center

Free shuttle service to and from Madrid-Barajas Airport.

Airport Shuttle

Community of Madrid

Experience the unique design and top amenities of Hotel Puerta America in Madrid's Chamartín district. Book your luxury stay today!

Hotel Puerta America Madrid - Luxury Stay in Chamartín

Discover the vibrant city of Madrid while enjoying first-class amenities at Hotel Puerta America in Chamartín. Reserve your experience now!

Experience Madrid at Hotel Puerta America - Top 5-Star Hotel

Opening hours for Hotel Puerta America, Madrid. Find opening hours for Hotel Puerta America, Madrid on Av. de América, 41 - novacircle.com

Hotel Puerta America Madrid: Luxury Stay in Chamartín

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